Help Center
Find answers to common questions and get support
Account Management
How do I reset my password?
Go to the login page and click "Forgot Password". Enter your email and follow the instructions sent to your inbox. You'll have 24 hours to reset your password.
How do I enable two-factor authentication?
Navigate to Account Settings > Security. Click "Enable 2FA" and scan the QR code with your authenticator app. Save your backup codes in a safe place.
Can I change my registered email?
Yes, go to Account Settings > Profile. Click "Change Email" and verify your new email address. You'll need to confirm the change via a verification link.
How do I delete my account?
Account deletion is available in Account Settings > Privacy & Data. Note that all data will be permanently deleted after 30 days.
Deposits & Withdrawals
What deposit methods are available?
We accept bank transfers, wire transfers, and cryptocurrency direct transfers. Minimum deposit is $100 USDT.
How long do deposits take?
Bank transfers typically take 1-3 business days. Cryptocurrency transfers are processed within 15 minutes. Wire transfers take 1-2 business days.
What are the withdrawal fees?
Withdrawal fees depend on the method: Bank transfer 0.5%, Wire transfer $25 flat fee, Cryptocurrency varies by network.
When can I withdraw my funds?
You can withdraw your funds anytime. Dividends are paid monthly and can be withdrawn immediately after credit.
Dividends & Returns
How are dividend rates calculated?
Dividend rates are calculated based on exchange trading volume, fees collected, and overall platform activity. Rates are updated monthly based on actual performance.
When do I receive my dividends?
Dividends are paid on the 15th of each month in USDT. You'll receive a notification when payments are processed.
Are my returns guaranteed?
No, returns are variable and depend on exchange performance. We publish historical data and transparency reports monthly.
Can I reinvest my dividends?
Yes, you can set up automatic dividend reinvestment in your account settings. This feature helps compound your returns.
Investment Plans
What investment plans are available?
We offer plans for different exchanges: Binance Premium, Coinbase Pro, Kraken Elite, and more. Each plan has different minimum investments and expected returns.
Can I change my investment plan?
Yes, you can switch plans anytime. Changes take effect on the first of the following month.
What is the minimum investment?
Minimum investment varies by plan, starting from $100 USDT for entry-level plans.
Can I invest in multiple plans?
Absolutely! Diversifying across multiple exchange plans is recommended for risk management.
Security & Safety
Is my money safe?
Yes, we maintain insurance coverage, conduct regular security audits, and store funds in secure cold storage with multi-signature verification.
How do I protect my account?
Use a strong password, enable 2FA, never share your credentials, and be cautious of phishing emails.
What happens if I lose my 2FA device?
Use your backup codes to regain access. If you don't have those, contact support with identity verification.
How do I report suspicious activity?
Go to Account Settings > Security and click "Report Suspicious Activity". Our team will investigate immediately.
Technical Support
Why is my page loading slowly?
Clear your browser cache, disable browser extensions, or try a different browser. If issues persist, contact support.
The app keeps crashing. What should I do?
Try reinstalling the app, clearing cache, or updating to the latest version. Ensure you have iOS 14+ or Android 9+.
I'm experiencing connectivity issues
Check your internet connection, try a different network, or restart your device. Contact support if problems continue.
How do I export my transaction history?
Go to Dashboard > Reports > Download. Select the date range and download your CSV or PDF file.